Frequently asked questions
Beginning therapy is an important step, and it’s natural to have questions along the way. Below are answers to many of the questions we hear most often. If you don’t see what you’re looking for, we’re here to help. Please reach out—we’re happy to provide additional information and guide you through the process.
What Services Do You Offer?
We offer both in-person and virtual services designed to support personal, relational, and professional growth, including:
- Individual Psychotherapy
- Couples Psychotherapy
- Executive & Leadership Coaching for Individuals
- Corporate Executive Coaching
- Workplace Mental Health & Wellness Programs
Whether you’re seeking support for your personal life, your relationships, or your professional development, our team is here to help you achieve lasting growth and meaningful change.
How Long Are Sessions?
Session are 45 minutes
How Often Do I See My Therapist?
To protect the integrity and effectiveness of the therapeutic process, we recommend attending therapy weekly, especially during the early stages of treatment. Consistent sessions help build momentum, strengthen the therapeutic relationship, and support meaningful progress toward your goals. As therapy progresses, you and your therapist will regularly assess your needs together and determine whether any adjustments to your session frequency would be beneficial.
What are the your rates?
Our session fees are as follows:
- Individual Therapy with Jessica Connell: $210 per session
- Couples Therapy with Jessica Connell: $275 per session
- Individual Therapy with an Associate Therapist: $175 per session
- Couples Therapy with an Associate Therapist: $210 per session
If you have questions about our fees, out-of-network insurance benefits, or sliding scale availability, our team is happy to help you explore the option that’s the best fit for your needs.
Can I Use My Insurance To Pay For Therapy?
While we are not in-network with any insurance companies, we work closely with Aetna and NYSHIP by submitting claims directly on your behalf, so you don’t have to manage the paperwork yourself. Before you begin services, we’ll verify your out-of-network benefits and provide you with a clear, transparent explanation of your coverage, expected reimbursement, and any out-of-pocket costs.
For all other insurance plans with out-of-network benefits, we’re happy to assist you with the reimbursement process. Our team will provide you with a detailed Superbill containing all of the information needed to submit your claim, and we’re available to communicate with your insurance company whenever necessary to clarify benefits or answer questions.
Many of our clients receive reimbursement ranging from 30% to 80% of their session fee after meeting their deductible, depending on their specific insurance plan. If you’d like to learn more about your coverage or how out-of-network benefits work, our Practice Administrator would be happy to assist you.
Do You Offer a Sliding Scale?
Yes. We understand that the cost of therapy can be a concern, which is why we offer a limited number of sliding scale rates on a case-by-case basis. If our standard fees are outside your budget, please don’t hesitate to reach out—we’re happy to discuss your situation and explore options to help make therapy more affordable.
Can I Work With You If I Don't Live In New York?
At this time, our psychotherapy services are available only to individuals located in New York, as all of our therapists are licensed to practice in New York State. However, we are pleased to offer coaching services nationwide, so if you’re located anywhere else in the U.S., we’d be happy to support you through our coaching programs.
How Do I Choose A Therapist?
Finding the right therapist is one of the most important parts of the therapeutic process. We encourage you to visit our Our Team page and take some time to read each therapist’s bio. As you learn about their backgrounds, specialties, and therapeutic approaches, pay attention to who resonates with you the most. The therapist you feel naturally drawn to is often the best place to start, as a strong connection and sense of comfort are key ingredients for a successful therapeutic relationship. If you’re still unsure, we’re always happy to help guide you toward the therapist who we believe will be the best fit for your unique needs.
There are three easy ways to connect with us:
- Contact a Therapist Directly – Each therapist’s email address is listed in their bio. Feel free to reach out directly with any questions or to inquire about availability.
- Complete Our Contact Form – Fill out our contact form, and our Lead Therapist will personally reach out to learn more about your needs and help match you with the therapist who is the best fit for you.
- Schedule a Free 15-Minute Consultation – Use our online booking button to schedule a complimentary 15-minute consultation to discuss your goals, ask questions, and determine the best next steps.